Does anyone have experience with exposing a return form (RMA) to customers on a SuiteCommerce site? We would like to have customers initiate their own returns as opposed to our customer service team fielding incoming return requests.

I recommend the #C29HR0BFG channel for this question. That being said, OOTB suitecommerce does support returns but only in a particular flow. The user needs to go to the sales order, and start the return from there. There's no "standalone" RMA form.

@PabloZ thank you Pablo. I didn't realize that channel existed so I'll check it out. Yeah, I'm fine with the customer needing to go into their order and then initiate a return but I can't seem to figure out how to provide that option to customers. when i try myself, i go to my account>transaction history>select a sales order but then there is no return button

Does your customer center role have permissions for creating returns? that might be why it's not showing

it does actually, i checked that

you're testing on a fulfilled sales order?

yes. it kind of just seems like the button is gone on the my account page