hi everyone, i'm trying to import credit card char...
# generala
AK
04/01/2020, 10:42 PMhi everyone, i'm trying to import credit card charges, but it keeps giving me an error for 'Invalid account reference key 352 for subsidiary 3.' I've tried using internal ID and the name, but no luck. any ideas what's causing this error?
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AFL
04/01/2020, 10:45 PMthat account you selected doesnt have that sub available to it?
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AK
04/01/2020, 10:46 PMI'll double check that
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KevinJ of Kansas
04/01/2020, 10:46 PMcredit card accounts can only belong to one sub
😀 2
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AK
04/01/2020, 10:46 PMohhh
AK
04/01/2020, 10:46 PMthat would make sense..
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AFL
04/01/2020, 10:46 PMmy bad
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AK
04/01/2020, 10:46 PMand the account type has to be credit card?
AK
04/01/2020, 10:46 PMit can't be 'expense'?
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KevinJ of Kansas
04/01/2020, 10:47 PMwell, the primary account does
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AK
04/01/2020, 10:47 PMgotcha
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KevinJ of Kansas
04/01/2020, 10:47 PMand you charge lines to expense accounts
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AK
04/01/2020, 10:48 PMso the primary account has several subs selected
AK
04/01/2020, 10:48 PMwe have to only pick one?
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KevinJ of Kansas
04/01/2020, 10:48 PMhold on... I'll upload a relevant screenie
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AK
04/01/2020, 10:49 PMappreciate it
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KevinJ of Kansas
04/01/2020, 10:50 PMmessage has been deleted
KevinJ of Kansas
04/01/2020, 10:50 PMblue box on top - one sub per account. must be credit card type
KevinJ of Kansas
04/01/2020, 10:51 PMblue box on bottom - can be most accounts, but typically expense
KevinJ of Kansas
04/01/2020, 10:51 PMcan belong to multiple subsidiaries
KevinJ of Kansas
04/01/2020, 10:52 PMif i'm having trouble importing using my file - I often try doing it in the user interface to troubleshoot
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AK
04/01/2020, 10:52 PMthank you!
AK
04/01/2020, 10:52 PMalso good tip to know
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KevinJ of Kansas
04/01/2020, 10:53 PMFixed a typo
KevinJ of Kansas
04/01/2020, 10:54 PMyour expense accounts as long as they belong to the sub you are trying to upload to, will work. They can belong to others
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AFL
04/01/2020, 11:12 PMagree, with everything Kevin has said but would like to add that you should be sure that combination of vendor, sub, and account is correct at the header level. ofc this would only matter if your vendors have multiple subs associated with them and therefore different combinations of subs and accounts. but again this boils down to.. is this account 352 available to sub 3. so if that accounts doesnt belong to sub three then you have probably have a data mapping issue.
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