Is there a way to disable Support Cases all togeth...
# suitecommercen
NS Admin
03/01/2023, 3:28 PMIs there a way to disable Support Cases all together in SuiteCommerce without touching the code?
s
Steve Goldberg
03/01/2023, 3:30 PMn
NS Admin
03/01/2023, 3:34 PM@Steve Goldberg Thanks for the quick reply. Sorry, I should have been more specific!
I found that and did that before posting; however, the links still show up and error out of the user.
Then they just call our 800 number or email us saying the website doesnt work.
s
Steve Goldberg
03/01/2023, 3:39 PM… that’s odd because we check permissions before rendering the page links
Steve Goldberg
03/01/2023, 3:40 PMHave you yourself verified that the links are still showing even when the role is configured correctly?
Steve Goldberg
03/01/2023, 3:40 PMmessage has been deleted
Steve Goldberg
03/01/2023, 3:45 PMI just tested it on my site and the links are hidden
Steve Goldberg
03/01/2023, 3:45 PMmessage has been deleted
Steve Goldberg
03/01/2023, 3:46 PMDid you change the correct role? Are those customers using that role?
n
NS Admin
03/01/2023, 4:06 PMThanks Steve. Sorry to have wasted your time. I think the challenge is we dont have a standard theme..I've found lots of hard coded things like this. I inherited this a year or so after we went live. I'm going to try to reach out to our partner and see if that can fix it.
s
Steve Goldberg
03/01/2023, 4:08 PMHmm. Just search through the source and see if you can find a reference to
lists.listCase.2Steve Goldberg
03/01/2023, 4:18 PMAnyway, the simplest solution is just to write some CSS that targets the parent node and hides it, eg
Copy code
.menu-tree-node[data-permissions="lists.listCase.2"] {
display: none;
}Steve Goldberg
03/01/2023, 4:18 PMYou can put that in the SMTs if you want
n
NS Admin
03/01/2023, 5:12 PMThanks for your help!