Hey everyone, anyone know why a line item would go...
# generala
AK
03/19/2020, 8:18 PMHey everyone, anyone know why a line item would go straight into 'back ordered' instead of committed even though there is stock available/on hand?
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battk
03/19/2020, 8:22 PMthere are lots of options
battk
03/19/2020, 8:22 PMno location
s
Sandii
03/19/2020, 8:22 PMIf you don't have automatic allocation turned on this is expected behavior
b
battk
03/19/2020, 8:23 PMcommit column not set to available quantity
battk
03/19/2020, 8:23 PMspecial order
a
AK
03/19/2020, 8:25 PMlocation is set, it's not a special order, commit column is set to avail. qty
AK
03/19/2020, 8:26 PMi believe automatic allocation is turned on.. let me double check that
AK
03/19/2020, 8:28 PMyeah, still going into back ordered
AK
03/19/2020, 8:28 PModd..
k
KevinJ of Kansas
03/19/2020, 8:38 PMIs the customer set to full order quantity? not the right field name and you have less than the full quantity avaialble?
KevinJ of Kansas
03/19/2020, 8:39 PMWhy can I not remember the name of that field...
KevinJ of Kansas
03/19/2020, 8:39 PMShip CompleteKevinJ of Kansas
03/19/2020, 8:39 PMthat was the name of the field
a
AK
03/19/2020, 8:42 PMwhere do i check that field?
AK
03/19/2020, 8:44 PMfound it, that didn't change anything unfortunately
AK
03/19/2020, 8:47 PMescalated to support, wish me luck! thanks for the responses
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