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Would anyone know why the &lt;html&gt; tags won't work on a custom field help?  For reference I have tried exactly as described in the following link. <https://stackoverflow.com/questions/59136560/add-link-in-field-help-netsuite>

If anyone is having trouble with the HTML not working in a field help, I have just confirmed with NetSuite support that it is a known issue and is classified under defect number 644811.  The tech said that there is something that has to be enabled on the back end to get it to work and that every new NetSuite environment is affected.

I hope this helps someone out!

I think this broke in release 2020.2  but was supposedly fixed later. I am not able to use the html tags, but can use other tags directly.  I am able to work around by not enclosing in &lt;html&gt; &lt;/html&gt;, but instead just using the &lt;a href="<https://mydocs>"&gt; My Docs &lt;/a&gt;.

Ryan, I even tried that and it wouldn't work. You could open a ticket with NetSuite and just reference the defect number I provided. It took all of about 24hrs for them to implement the "fix".