This site was built to compliment the existing NetSuite Professionals Slack Community by adding a means for members to easily find answers to common questions and to create a searchable database of those questions and answers.

NetSuite Professionals

No, despite what they say it will work with any system that allows initiating a phone call from a request to an http endpoint

Thanks. The feature has been enable, but we haven't really set up for individual user and the phone system to try. Was worried about the restrictions from Netsuite article

Do you mean a delay from when you click until the phone call is connected?

would like to get some pros and cons from user experience

if client opt for inbound and outbound, it would be better to use CTI? not sure if TAPI support both ways

You would need to do some dev work to support inbound, but having a quick browse at the docs this looks promising

<https://guide.ximasoftware.com/docs/screen-pop>