To use Computer Telephony Integration (CTI), you must set up an account with one of our partners, 8x8 or Five9. Software provided by these partners uses VoIP to work with your NetSuite account to provide click-to-call for out bound calls and Screen Population (Screen Pop) technology for incoming calls. To set up your account for CTI, an account administrator must go to Setup > Company > Setup Tasks > Enable Features (Administrator). On the SuiteCloud subtab, check the boxes next to Telephony Integration and SuiteTalk (Web Services). To set up telephony integration w