Currently all emails from our company on netsuite ...
# general
k
Currently all emails from our company on netsuite are sent from/reply to our orders@ email, would like to make it so PURCHASE ORDERS specifically send from/reply to a different email …how can I adjust this?
m
Not sure how you are triggering the email, but if you use a workflow with a Send Email Action then you can customize the Sender, Subject Line and Body of the email
If using the native emailing functionality you can change your email preferences under Setup > Company > Email Preferences
Also users can set the from email address under their individual Set Preferences oncce the global company setting is changed
k
We have a send email check box on the transactions that is auto checked and triggering the email. Currently the email preference is the orders@ , hmmm I may try to create a workflow for these specific transactions. The send email isn’t working for credit memos so that made me think maybe a workflow would be suitable for CMs and POs to trigger the email and from address?
m
Yes I usually like to turn OFF the default Send Email checkbox for transactions and use WF's to control all that. Way more flexibility and control availalbe instead of having to rely on the standard behavior which can be somewhat limiting
k
I’m creating this workflow for send email, how do I customize the sender / subject line and body ? This is my first go , so I am very ignorant of how to do these.
m
Under the parameters of your Send Email action you can define the sender and receipient
You can set these to a static user, or dynamically from a field on the form. (Like from the Sales Rep field or somehting like that)
Then in select Custom Template and you can manipulate the Subject Line and Body of the email