Does anyone know why certain records show up as links in saved search results while others do not. I have a user asking for a custom record to show up as a link, but it just shows as plain text on the saved search results.If I visit the record page that I am 'searching' on, the custom record in question does show as a link - just not on the saved search results... appreciate any insights?

You could use Formula (Text) in your Results and do a formula similar to <a href="'https://<accountID>.||app.netsuite.com/app/common/custom/custrecordentry.nl?rectype=24||"&{internalid}'">Record</a>' Where you replace the rectype id with the internal ID for your custom record type. Not sure if that's exactly it, but it's close