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Hey Everyone i have this saved search for Cases Z...
# general
l
linavokolans
02/16/2023, 10:48 PM
Hey Everyone i have this saved search for
Cases Zendesk but i see duplicate messages and i can't find "Main Line "
how can i prevent this ?
j
Jim Merrill
02/16/2023, 11:07 PM
Try grouping by internal ID, and Message name. See if that works.
✅ 1
m
Marc
02/16/2023, 11:40 PM
Use criteria system note …context: create
✅ 1
a
AI1
02/17/2023, 12:15 AM
Are any of you columns a join to another record?
👍 1
✅ 1
l
linavokolans
02/17/2023, 4:44 PM
@AI1
like what? 😃
a
AI1
02/17/2023, 4:52 PM
Is this a messages saved search?
✅ 1
l
linavokolans
02/17/2023, 6:38 PM
@AI1
it cases saved search
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