Hey Everyone i have this saved search for Cases Z...
# general
l
Hey Everyone i have this saved search for Cases Zendesk but i see duplicate messages and i can't find "Main Line " how can i prevent this ?
j
Try grouping by internal ID, and Message name. See if that works.
1
m
Use criteria system note …context: create
1
a
Are any of you columns a join to another record?
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1
l
@AI1 like what? 😃
a
Is this a messages saved search?
1
l
@AI1 it cases saved search