Any idea why certain fields are not showing up as options in the "set field value" of my workflow action (case workflow)? For instance in image 1 the "Send to Customer/email reply" field does not show up in the dropdown (image 2)

I'm guessing that's intentional, and that field is only meant to be used within the user interface.

@KevinJ of Kansas Is there a way to "unhide" the field you think?

I doubt that could be done with this field.

@KevinJ of Kansas In this case we actually want to uncheck the box. It defaults to checked and therefore sends the case to the customer. We don't want that to happen and rather would like it to default to Internal only.

I would do this via a client script or user event script over workflow. Better for 1) consistency purposes. 2) performance purposes.

@KevinJ of Kansas Okay thanks, Ill try that. I guess I'd use an nlapisetfieldvalue function and then just set it to false right?

I would go looking for account settings to default it off, unless there's some conditional value to when you want to check it

I'm not sure, I tried looking at the custom entry form to hide/disable the field; which works, but it still defaults to sending the email. I'll go with the SS route. Appreciate the response!

I would expect it to be in your case management preferences

Oh, I'll check that out.

DEFAULT CASE FORM TO SEND TO CUSTOMER

@KevinJ of Kansas This is what I was talking about for the hide/disable. Ill look for the case management settings.