Ok... I'm gonna try one more time. I've figured out most things now, but still have one remaining issue. I'm trying to customize the email that is automatically sent to customers when purchasing a Gift Certificate through a manual Sales Order. I've got the webstore part down. It's the manual creation from sales order that's working odd. It's generating a text-only email (from our default "return address") that only has 2 sentences which I will paraphrase: "Here's a gift card that can be used at <companysite>. Use this code <GC-code> at checkout."