If none of that is working, you'll probably have to reach out to CDATA support. Just be careful what you say, as their support took a portion of an email I sent them (while working through our own issues) out of context, and posted it to the Testimonials page on their website without asking for my permission. My company's legal department sent them a request to have it removed three years ago, but they ignored us and it is still there today: https://www.cdata.com/company/testimonials.aspx