One of my franchises is having issues with printin...
# generale
Erica LaBarre
11/12/2019, 9:16 PMOne of my franchises is having issues with printing the PDF of quotes. Seems to be isolated to him and his computer (not his users). Any tips or tricks to help him out? Cleared his cache, did ctrl+f5. Tested on another computer and was able to print.
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al3xicon
11/12/2019, 9:25 PMdoes the PDF generate at all?
al3xicon
11/12/2019, 9:25 PMif not you may need to reinstall/repair adobe reader or whatever PDF software you are using
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Erica LaBarre
11/12/2019, 10:23 PMIt does not - just loads to this . . .
Erica LaBarre
11/12/2019, 10:24 PMmessage has been deleted
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al3xicon
11/12/2019, 10:24 PMyeah - that looks like the browser plugin for adobe is failing to launch / render
al3xicon
11/12/2019, 10:25 PMmore of an IT issue than a NetSuite issue, really
al3xicon
11/12/2019, 10:25 PMhonestly i'd try just repairing Adobe and seeing if that helps
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Erica LaBarre
11/12/2019, 10:25 PMThanks! Was not thinking NetSuite issue, but I am not IT, and he does not have any IT support. I appreciate the help!
Erica LaBarre
11/12/2019, 10:26 PMThank you @al3xicon!
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al3xicon
11/12/2019, 10:27 PMyou bet - good luck!
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Lalo
11/12/2019, 11:43 PM@Erica LaBarre take a look at this link: https://support.google.com/chrome/answer/6213030?hl=en I've dealt with this in the past and after turning off the download pdf file setting, we were able to print pdf.
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Neat Unity
11/13/2019, 2:49 PM@Erica LaBarre had similar issue just u a different browser
Neat Unity
11/13/2019, 2:49 PM*use
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