Have a developer who's locked out of all his NS ac...
# generalk
KevinJ of Kansas
10/21/2019, 4:17 PMHave a developer who's locked out of all his NS accounts...
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mk
10/21/2019, 5:11 PMhave you tried resetting the 2FA via the "two-factor reset tool" page?
k
KevinJ of Kansas
10/21/2019, 5:31 PMIt won't let him. Gives him an unexpected error
m
mk
10/21/2019, 5:33 PMah, even when you reset his account? assuming that you're an admin
k
KevinJ of Kansas
10/21/2019, 5:34 PMUnfortunately, he's got access to about 30 other accounts. i can't reset it for him.
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jkabot
10/21/2019, 5:35 PMhope he's written down his backup codes
k
KevinJ of Kansas
10/21/2019, 5:35 PMNope.
KevinJ of Kansas
10/21/2019, 5:35 PMHe apparently has only used his phone for the 2 factor authentication
j
jkabot
10/21/2019, 5:35 PMoh well ¯\_(ツ)_/¯
k
KevinJ of Kansas
10/21/2019, 5:35 PMand it won't text him a code for him to use
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jkabot
10/21/2019, 5:37 PMif you manage to get it working I encourage changing to using an app like google authenticator, which works completely offline
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KevinJ of Kansas
10/21/2019, 5:37 PMYou and me both...
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jkabot
10/21/2019, 5:38 PMsame thing happened to my boss a few months ago and I think he had to call netsuite support
k
KevinJ of Kansas
10/21/2019, 5:40 PMYeah. I have him trying to work with support.
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