Todd
10/16/2019, 10:29 PMPlease see below RCA provided by our Engineers. Hope you find this information helpful.
An infrastructure failure resulted in performance degradation on your service.
The Engineering Team followed our prepared troubleshooting procedures and normal performance has been restored.
We are implementing process and monitoring improvements to prevent or mitigate any similar occurrence in the future. We apologize for any inconvenience due to this issue.