Advice needed on a tricky situation: We have a large number of bundles (most of them, actually) that were all installed by a long time former administrator, and whenever alerts are sent regarding issues with the bundle they are being sent from that original email address. The person was a very dear friend of the entire team here, and also recently deceased, so the emails are upsetting the people receiving them. We want to have the emails come from a different address / name. NetSuite support has said that the bundle owner cannot be changed (there is an enhancement request for it), so they suggested a workaround of changing the email address to another NetSuite user. The only problem with this is that it would tie that account to the person who actually has that email address. We aren't sure what the impact would be of having two employee records in production with the same email address. Has anyone else dealt with this before? What is the best way to handle this?

when viewing the bundle, there's a messages tab where you can edit the email recipients. i'm able to change this for bundles i own and others in our account. are you not able to update that? edit: read that incorrectly i think - you're talking about emails being sent from the bundle not messages about the bundle. keeping this comment here just in case it's helpful though.

Scott - I've done this in my demo accounts pretty regularly. Setting up multiple employees on the same email address isn't an issue, just make sure the 2nd employee doesn't retain access, and the user won't notice a difference.

Can you change the email to email+bundle@email.com so it’s not really the same email address but the user still gets alerts in their inbox?

Thanks for the suggestions. We'll have to try some of these out. We had thought about using a fake email address, like "donotreply@company.com" or "netsuiteadmin@company.com", but we weren't sure if that would work or not, and of course emails are one thing we can't really test in a sandbox.

THe "from' address shouldn't matter all that much

Some of the emails may be going external. I didn't think the from address mattered too much. Several of our bundles have the owner set to several former NetSuite professional service contractors that no longer work for Oracle, but we still receive those emails. We mostly wanted to make sure that if we somehow assigned another employee's email address to that record, that they wouldn't somehow be able to see any personal/private information or communications related to the other employee record. I think an email alias will serve us better, since there's no possibility of inappropriate disclosure of information that way.

Sounds like the better answer to me.

Hey Scott, when our former Admin left, we changed the email in his user account to Company-NetSuite@company.com and his user name to Company-NetSuite. We set up the email address as an alias so that we still receive emails, just in case people replied. It has worked well for us over the past year+.

thanks @Lisa! that helps a lot