Anyone know if it's possible to edit the Task emai...
# generald
dcrsmith
09/17/2019, 7:16 PMAnyone know if it's possible to edit the Task email that is sent out when an employee is assigned a task in the system? If so, can you please point me to where that email template is?
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creece
09/17/2019, 8:23 PMthere may be a way better way to go about it but it would create a message record most likely that you could attach to and look at before submit
creece
09/17/2019, 8:23 PMnot sure if you can modify anything at that point
creece
09/17/2019, 8:29 PMalso maybe under Setup -> Company -> Email
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dcrsmith
09/17/2019, 8:47 PMI've looked everywhere and can't find it. I can find the case templates but not the one that is sent out for task.
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creece
09/17/2019, 9:17 PMIs there anything on the Task record form?
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dcrsmith
09/17/2019, 9:17 PMNot that I found.
dcrsmith
09/17/2019, 9:18 PMI'd like to be able to mod that template and I just can't find it. I've spent hours already looking.
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creece
09/17/2019, 9:18 PMI just pulled one up it doesn't look like there are any templates you can specify
creece
09/17/2019, 9:18 PMMessage/beforeSubmit may be a decent option then I am not seeing it either
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dcrsmith
09/17/2019, 9:19 PMIf you check the checkbox you can send the notice to the assignee
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creece
09/17/2019, 9:19 PMor disable that functionality and script a new process
creece
09/17/2019, 9:19 PMeither way is an N/record of type Message
creece
09/17/2019, 9:21 PMaccording to the records browser, there's a template property on the Message record
creece
09/17/2019, 9:21 PMso maybe capture the Message, see if its from a Task and set the template
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dcrsmith
09/17/2019, 9:22 PMI may need to disable the default as you suggest and just create something on aftersubmit
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creece
09/17/2019, 9:23 PMSetup -> Company -> Email -> System Email Templates is where I'd expect it to be, which it isn't.. and there's no option on the form.. so scripting the Message record/or some new process are probably your 2 options
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