@Chloë ahhh so the logic is....the income account is decreased (debited) because now money is being sent back to the customer and also the AR account is being decreased (credited) because the money originally went their and netsuite is pulling it back out and sending it back to the customer. am i right with this logic.....netsuite takes it out of the income account -->puts it in the AR account and then --> takes it out of the AR account and send it to the customer/vendor