Just spent a few minutes looking at suite answers and I'm drawing a blank... surely there's a hierarchy already spelled out so I don't have to type it all...

Ya I looked at the documentation but didn’t find a good answer.

ok - so if you are doing a sales order - it will use sales description if populated. If sales description is not populated, it will use description, if description is not populated, it will print blank on the form - you can also have customer specific item numbers - I don't know about customer specific descriptions.

i don’t think there is just a field called “description” on the item record, is there?

there's item description in the header

Ok thanks.