@Dashona Yes, I can see how users can select between their prod role and a duplicate sb role but when I add a role to their account, only the prod role is created for them.

@UCN Guy You're logged in to SB when you are adding the role to their employee record?

Well that must be the problem. I used to just log into https://system.sandbox.netsuite.com in the past but that page no longer exsts. Someone told me I was able to grant SB access through the Prod account now. I assume that is not true.

No, you have to be logged into the SB first then grant the access and roles to others

there is still a separate URL schema for sandboxes sort of. New URL schema is Prod - account_id.app.netsuite.com and Sandbox - account_id-sb#.app.netsuite.com #= denote sandbox numbers if there are more than one sandbox

Yes, I was able to get that far in Suite Answers earlier but when I log in to either account, it just takes me to my production account. The bottom line is as an Admin, I can't even get in to get myself SB access, let alone others.

@UCN Guy have u tried different browsers? And, if you are the original admin and not a custom admin -- that might make a difference. Otherwise that sounds like a support issue, because support had to provide access to sandbox accounts when you initially get it

Yeah, I tried Firefox and Chrome with no luck. I am not the original Admin as I am new to this project but have requested access from the one that is. That should do it. Thanks everyone who jumped in to help.

original admin has to give you access to you from the SB end

Makes sense. Thanks.

Definitely look up the SuiteAnswers articles about the changes to the account structure. There's some very helpful information there, since you are coming from the "old" way.