We created a custom PDF Layout and set it as preferred, the transaction form says the printing type is basic, why is it not using the custom layout?
g
Gly A
02/03/2023, 6:01 PM
It sounds like there may be an issue with the transaction form not recognizing the custom layout as the preferred option. I recommend checking the setup of the transaction form to ensure that it is properly configured to use the custom layout.
j
Jared Fraley
02/03/2023, 6:02 PM
Figured it out, there was a subsidiary setting overriding the form setting (for printing checks)