Any Avalara experts?I need help. Everything was wo...
# generals
Shivani Khanna
06/26/2019, 2:03 PMAny Avalara experts?I need help. Everything was working fine with Avalara till last night today we have this error message not calculating taxes “Tax calculation cannot be determined. Zip is not valid for the state.” Any ideas/suggestions are appreciated?
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jackie.marler
06/26/2019, 3:03 PMHave you tried validating the address through your Avalara admin account?
jackie.marler
06/26/2019, 3:22 PMSign into admin.avalara.com, then go to Transactions > Tax Calculator. Enter the address and see if it validates. If it validates fine on their website but not within Netsuite, I would enter a support ticket.
jackie.marler
06/26/2019, 3:22 PM(enter the ticket with Avalara, not Netsuite)
jackie.marler
06/26/2019, 5:47 PMHmm.. maybe this was the cause (just received this from Avalara):
jackie.marler
06/26/2019, 5:47 PMAvaTax Localized Disruption
New incident: Identified
A small subset of customers may be experiencing a problem with AvaTax address validation in a specific locale. We are currently investigating this issue.
Time posted
Jun 26, 10:43 PDT
Components affected
Degraded Performance Avalara AvaTax - Tax Calculation Service
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