does it possible to create SO directly from return authorization transaction?
k
Kman
05/16/2019, 12:45 PM
@Yadigar what are you trying to accomplish? I'm not understanding the reason behind wanting to create a SO from a Return auth
m
markderrick
05/16/2019, 12:49 PM
Presumably to sell the customer a replacement for the Item being returned? I've seen this done with scripting before, but you may also be able to do it with a workflow.
y
Yadigar
05/16/2019, 12:52 PM
@markderrick exactly, this is my purpose to send a customer a new item as a replacement. How you recommend to do it with a WF?
Yadigar
05/16/2019, 12:54 PM
Add a custom button that directs you to a new record action?
m
markderrick
05/16/2019, 12:54 PM
Add a Button and when triggered run a "Go To Record" action, then just set up the data you want to add to the SO. The only challenge may be with copying the Item