<@UFR7ZGU3E> I haven't used this myself, but I'm t...
# generall
lia.gelder
05/15/2019, 7:30 PM@ted_p I haven't used this myself, but I'm told this method works: https://jcurvesolutions1.zendesk.com/hc/en-us/articles/360013542751-Identify-which-Saved-Search-Triggered-the-Email-Alert-Received
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ted_p
05/15/2019, 7:44 PMThanks! I'll check it out
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Marissa Nolan
05/15/2019, 8:06 PMJust tested and this works! I actually had this come up recently and luckily had the name of the search in the email subject, but that won't always be the case! Thanks @lia.gelder Now accessing the header info in Outlook is a pain (not available on outlook for OS so I logged into my web access and was able to view the headers there)
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ted_p
05/15/2019, 8:29 PMYeah, this was actually easy in gmail. I just looked at the source of email and the search id is at the bottom. Sweet!
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Marissa Nolan
05/15/2019, 8:52 PM@ted_p I miss using gmail
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ted_p
05/15/2019, 8:54 PMhaha, you might be able to cheat by forwarding it to your personal gmail. 😉
ted_p
05/15/2019, 8:56 PMalthough, forwarding can do funky things. We have this issue where zendesk flags some things with certain headers that our provider can't remove, so we just have a very brute filter in gmail to forward emails to zendesk after it comes through gmail and it strips the headers we don't want.
ted_p
05/15/2019, 8:56 PMIt strips some headers without us even touching, which is perfect for our application
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