Good evening everyone, I am working on doing some task automation for my company. I am new to Netsuite so really just figuring things out. What I am trying to achieve is updating the status of a customer when a child task is completed. I figured the easiest way to do this is a saved search. For testing, I set up the workflow to initiate by event using the saved search as the condition. In the state, I just have an action that triggers on entry and is supposed to update a field. In the workflow history when I update the task, it shows up in the saved search as it should. The workflow triggers and I can see the entries in the history tab. The issue is that the actual action is not triggering. Am I missing something? I have been trying to figure this out for about 6 hours now and just have no idea what I am missing. Any help would be greatly appreciated.

What record type is the Workflow attached to, Customer or Task?

It is a customer. Someone actually DM'd me what the issue was. Cant have two UI triggers. We have to use a custom action.