Is there any known bug in Marketing Email Templates with including images? One of our marketing people came to me and said she was receiving an error that says

Links to NetSuite record pages must include your account ID for them to work correctly

so I had her send me the HTML of the email before she saved it and the

src

for the image is absolutely right:

<https://system.na2.netsuite.com/core/media/media.nl?id={imageid}&h={value}&c={accountId}>

I went and verified the link in the file cabinet. It's set as

Available without Login

and everything. I don't get it

With NetSuite's recent change to include the account ID in the NetSuite URL you may need to update your Email Template to include updated File Cabinet URL references. Example: Prior to update the following File Cabinet Logo worked within an email template without error but now generates an error: https://system.na2.netsuite.com/core/media/media.nl?id=13&c=XXXXXX The logo link above needs to be updated in the template to: https://XXXXXX.app.netsuite.com/core/media/media.nl?id=13&c=XXXXXX

I did

the front of the URL? the example links you sent have system.na2.netsuite.com and not an account ID

oh

has your netsuite account upgraded to the new urls? my file cabinet link shows the same (without account id) and I receive the template error unless I manually update the url reference

yes