Hi All, Currently, when we issue a cash refund, the GL account used for the item refunded is the same revenue account as the one used when we invoiced the item. We’d like to create some rules to customize the GL accounts impacted/used, for instance for cash refunds, we’d like a specific return GL account to be used. Do you know if this is achievable with out-of-the-box NetSuite? If not, is this something that can be customized/scripted? Thanks!

Are you using the original item from the related invoice? We were told that these are our options when we had the same problem: 1. Use a different item like an Other Charge item, so that we can choose the GL account where to post it. But, we'll lose the link to the original item. A custom field may be created to link it back to it but may need to customize reports. 2. Use the original item but use custom GL plugin that will automatically move it from the original income account to the desired account within the same transaction. May still need to customize reports.

@Luis - thank you very much!!

@Milcho Dimkov you could consider the GL Plugin which will do what you want. We use it for out returns and RMA provisions. https://suiteanswers.custhelp.com/app/answers/detail/a_id/92946/loc/en_US

@Netsuite Tragic this is great. May I know if you are aware of how it works in conjunction with ARM? And SuiteBilling?

No specific knowledge. It’s basically a UE after submit scripting that adds lines to the GL Impact.

Got it. Thank you.