Drag the manager in...don't even waste time with the rep

@C_Billings sorry said, support rep, but meant our account rep. Is there a manager above them that I should go to, or you're just saying to talk to your account rep?

account reps send objections up the food chain...you might as well deal with the manager...this is serious stuff. I'm surprised you dont have a donation account from the .org group

I think we do, but it doesn't look like we're getting the same discount on our service tier, and that was just added on top anyways

the trend with renewals is getting ugly...Amanda Flynn had an issue with storage they ambushed her with

Part of the deal with this might be NetSuite's adjustment to their contracting model with regards to pricing. I know they are changing from things like subsidiary count to subsidiary country count.

They recently announced database upgrades in a few of my accounts and actually noted that it was to reduce the amount of clients sharing space

That said, now that the Oracle Acquisition is complete - they might be looking to ramp up some deals/renewals that were done by NetSuite prior to the acquisition at steep discounts.

I had a issue with country + currency change last Friday, my account executive wasn't much help sent me a quote for 8k for a temporary fix. So as @C_Billings said I went up in the food chain to regional manager and director and it was resolved this Monday promptly.