Any Dunning specialists here ?
Got Dunning bundle installed, configured it and now testing. My config is :
I want to asses each of the invoices, hence have Invoice Dunning Procedure, 4 levels in it, 4 level rules, for all currencies, each assigned a Dunning Template (1-4).
Test customer account, with payment terms Net1. Created 4 UAT invoices, all got automatically my Invoice Dunning Procedure assigned (correctly).
Invoice Dunning WF Scheduler, which has only 1 state and 1 workflow action in it > to run Invoice Dunning Evaluation. Set it to run every 30 mns (as I am not patient person) and from 4 of my UAT Invoices, workflow run on 2 of them, assigning them Dunning Level. I can also see a 2 new Dunning Evaluation custom records created.
Question : Why only 2 out of my 4 UAT invoices got a Dunning Level assigned ? All 4 invoices are almost identical, just the created date is different (I used last 4 days, one after another, so invoices are 1, 2, 3 and 4 days old now, which supposed to assign them Dunning Levels : 1, 2, 3 and 4, but only INV1 got L1, INV4 got L4, 2 and 3 didn`t get Dunning Level assigned.
Any clues welcome as it drives me nuts 😄