Why does NetSuite only allow you to pull payment from customer deposits where the Sales Order attached is marked as billed? We have a situation where a customer placed an order but removed an item after paying, but we have not fully fulfilled the order. They placed a second order and asked to use the credit from the other order to apply to the second order. When our accounting team goes to apply the payment to the second order's invoice, there is no option to pull from the customer deposit attached to the first sales order which is partially fulfilled. Is there something that I am missing,? What can we do other than remove the unfulfilled item and create a separate order for it as that is a lengthy process?

Once the item is paid for it shouldn't be removed, but rather "refunded". A Cash Refund will allow you to create a credit memo to that customer for use elsewhere.

Hi Tim, What about in the case that they still want the item but it is on backorder so they want to use the funds from that item to pay for another order and will pay again when the item is back in stock?