Like if two black boxes basically take the same inputs and produce the same outputs, they're basically the same black box and that's Netsuite and SalesForce but SalesForce must just be objectively better than Netsuite.

1. ERP doesn't drive revenue like CRM so people hang onto old systems limping along longer 2. Though they're working towards it now, for a long time, NS purposefully didn't go for bigger enterprise customers because they couldn't handle it. So intentionally limiting their own market. Where SF works for everyone a. Corollary: for the longest time it didn't work well (and still doesn't) with some industries b. SF doesn't really have this problem 3. Some accountants (I can safely say this as a former one!) are wary of technology/cloud and in general were slower to adopt cloud-based stuff. It's usually accountants who are the decision makers on ERP. Even though NS was around starting in 1998 or 1999 or whatever is was, I don't think they really started to take off until late 2000s/early 2010s.