Anyone experience issues with Box integration in N...
# generals
Shahar Kaminski
03/29/2019, 6:15 PMAnyone experience issues with Box integration in Netsuite? got few cases in the last 2 hours
j
James Morris
03/29/2019, 6:33 PM@Shahar Kaminski @Vtor Are you using the new v2 integration? There was a whole bunch of issues we had to work through with support. Took about a month to uncover them all, but after doing so and addressing, it seems to be working smoothly now.
James Morris
03/29/2019, 6:33 PMTheir documentation is missing a number of setup steps
s
Shahar Kaminski
03/29/2019, 6:34 PMwe ae still on the old version. bundle was last updated on 2015
j
James Morris
03/29/2019, 6:35 PMhrmm...okay. Old version was working fine up until we switched. Are you on 2018.2 or 2019.1?
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Shahar Kaminski
03/29/2019, 7:55 PM2018.2
Shahar Kaminski
03/29/2019, 7:56 PMDo you remember if you had any setup on the old box configuration?
Shahar Kaminski
03/29/2019, 8:07 PMand BTY - Thanks for your help!
j
James Morris
03/29/2019, 8:11 PM@Shahar Kaminski It was installed at my current company before I got here. I'm sure there was some setup involved to link it to the box account, but I don't see the same type of setup records that the v2 installation required.
James Morris
03/29/2019, 8:14 PMIf you contact Box Support, at least for me, they were actually very helpful and responsive.
James Morris
03/29/2019, 8:15 PMs
Shahar Kaminski
03/29/2019, 9:21 PMI think we got it resolved. let me check with the users and i let you know what happened.
Shahar Kaminski
03/29/2019, 9:50 PMAll good now. the issue was on changing NetSuite folder ownership in box. the process take few hours and prevent user to create new folders.
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