Issues with NetSuite outbound emails being heavily...
# performanced
David B
12/07/2022, 9:05 PMIssues with NetSuite outbound emails being heavily delayed not arriving (OCI Sydney)
*most emails just not arriving
*support case lodged with NS
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mattb
12/07/2022, 9:51 PMyep same
mattb
12/07/2022, 9:55 PM@David B are your emails arriving at all? how bunch of batch emails sent yesterday 10:45pm haven’t arrived for us
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David B
12/07/2022, 9:56 PMlast for me was 12 hours ago. But had a handful of emails make it out in the last hour. Majority not arriving though.
David B
12/07/2022, 9:57 PMSent Email List shows all emails sent, no errors. Logging with support
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mattb
12/07/2022, 10:25 PMlooks like the same problem hit US DCs last week https://netsuiteprofessionals.slack.com/archives/C29GDT351/p1669908431546089
🙄 1
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David B
12/07/2022, 10:44 PMturns out the 'arrived but delayed' email reported by a user was incorrect, so far no reports of any emails escaping from NetSuite
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mattb
12/07/2022, 10:51 PMyeah wow! same story here
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David B
12/08/2022, 12:55 AMDefect 699866 (U3)*: Emails > Not being delivered*
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mattb
12/08/2022, 2:11 AMNow U2 I am told
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David B
12/08/2022, 2:14 AMthey didn't tell me, but checking support center, I also now see U2
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Jono
12/08/2022, 2:37 AMWe're out too - OCI Sydney
👍 1
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mattb
12/08/2022, 2:53 AMthis is hopeless. it’s just email
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Jono
12/08/2022, 3:20 AMtheir target range for resolution being 1-2 days...
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mattb
12/08/2022, 3:21 AMfinally made it to https://status.netsuite.com/
mattb
12/08/2022, 5:18 AMcan netsuite be configured with a third party smtp server to send instead?
mattb
12/08/2022, 10:04 AMlooks like emails are catching back up (as opposed to being lost forever)
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David B
12/08/2022, 8:06 PMstarted getting emails through around 2100 AEDT, NS emailed an hour later saying resolved 👍
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