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NetSuite Professionals

Anyone have any experience with NetSuite ACS? Our customer rep is pushing it, wondering if anyone has found it worthwhile

following...I have yet to hear of anyone I know using it

I used  ACS at my last position and I just Signed with them again at this job

I find it pretty valuable as an expandable bench....   The thing I found (which is not surprising) they need to be managed...  like any consultant.  They know the system and a very versed in best practice type answers which in the ideal world would be the best answer but may or not work for your situation.

Hey Greg!
I've been with N as both Partner &amp; Customer, starting in 2003.  I'm a CPA, I come at all this tech stuff from the 'accounting for the business process' mindset.  I've always been responsible for the IT because I had to understand that stuff throughout my career to date.

You have to have someone that can interpret IT process to accounting process.  I love NetSuite because I can 'see' everything, in one place.  I've yet to find a process that is not (or can't be built) in the NetSuite platform.

ACS is the evolution (which is still happening imho) of 'IT services'.  We used to have that as a department in every company.

ACS is like having a friend at N that really knows the technology, but more importantly, really knows you, your business, and your NetSuite instance.

It is 100% the same budget line on your business plan.  But it's a 'service as a service'.

Question for NetSuite:  Does the customer get to interview their point of contact?  Important to have a good relationship there.

Anyway, you need a friend that can help you maximize your value from NetSuite.  ACS is a great step forward with NetSuite serving that role in a more true sense of the relationship.  Your ACS point of contact will have access to NetSuite in ways that partners cannot.

My 2 cents!

Our experience with ACS was NOT good. They were inexperienced, tried charging us for sillies ('learning your system') and when relatively simple problems came up it was clear they lacked the expertise. 9/10 of time issues were resolved by Support rather than by them. In a nutshell, they were out of their depth and didn't come across as technically impressive. Our main consultant only had one year of Netsuite experience.

Thanks you both <@U2KT3KA9L> and <@UF93H2D38> great to hear both sides.

Certainly seems like there's a big internal initiative to get people on ACS currently, every response from acc manager is a sales pitch for it, Also unsure of the value, quality of ACS manager you end up with makes or breaks it I guess.