User reported adding a bunch of things to a sales ...
# generalg
Gregory Jones
02/15/2019, 9:21 PMUser reported adding a bunch of things to a sales order. Hit Save, and instead of refreshing the sales order view and getting the message at the top indicating a successful, save, they claimed a white page appeared with "Your Record has been Saved" without the saves taking. Anyone have any idea about this?
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James Morris
02/15/2019, 9:50 PM@Gregory Jones custom workflow or script running on that? Those can throw up custom pages.
James Morris
02/15/2019, 9:51 PMusers lying about things and not taking screenshot so they can blame things on the system? 😁
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Gregory Jones
02/15/2019, 9:52 PMHa! that was the first thing i said "can you give me a screenshot?" Second was "can you outline exactly what you did prior?" Both responses were a "no".
Gregory Jones
02/15/2019, 9:53 PMYea, bunch of workflows and scripts. Would that specific page text be identifiable in those (I'm far from a developer...)
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James Morris
02/15/2019, 9:54 PMworkflows, in the workflow actions = sort of
James Morris
02/15/2019, 9:54 PMscripts = probably need to know a little bit of javascript
James Morris
02/15/2019, 9:55 PMI would start with the scripted records page
James Morris
02/15/2019, 9:55 PMif you're familiar with that? And just try to narrow it down from the overall names first, if you can.
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Gregory Jones
02/15/2019, 9:57 PMI'm not, but someone internal here should be. Was hoping that someone here could offer some thoughts - and you certainly have. Much appreciated!
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James Morris
02/15/2019, 10:02 PM@Gregory Jones I gotta head home, but if you're still having trouble next week, hit me up and maybe I can help you take a quick peek your workflows/scripts.
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Gregory Jones
02/15/2019, 10:13 PM@James Morris Enjoy your weekend, and thanks!!
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