I'm setting up our Electronic Bank Payments bundle. I've created a Company Bank Detail record, a Vendor Bank Detail record, a Vendor Bill that is marked For Electronic Bank Payment, the subsidiary, currency and payment file format in the Company Bank Detail and Vendor Bank Detail match BUT when I go to Payments > Payment Processing > Bill Payment Processing, the Company Bank Detail does not appear in the Bank Account field.

check default payment account on vendor record

It is blank. Should I put something there?

yes, it should be set to whatever account you use for disbursements.

Let me try that. I'm just wondering what if we use a different payment account especially if multiple subsidiaries transact with the vendor.

remember you can only use one bank account at the time on vendor record (out of two)

I've filled that out but it did nothing to the EFT Bill Payments page. I've filed a support ticket because I can't think of any other reason why it's not working.

😞

Your vendor bill is with expense or item ?

Yes, I have a default A/P account.

I don’t understand what. does not appear in the bill payment processing: the vendor bill or you cannot select the bank account configured with the company bank detail??

I cannot select the bank account configured with the company bank details.

Check on setup > licence client > licence dashboard If the Electronic bank payment is active or not

It's active.

The bank account is not inactive ? Can you show me the company bank detail please

well, back to sq 1. is your bank active? that is it does not matter really how your vendors setup , there will be nothing to pay if your vendors are not set correctly, but the bank, the bank, that will be available. so, if you saved your bank record with its attributes like account number, routing, etc and it is not inactive it should be available for selection