I have a question for the mavens here. I have customers that are in our system that have only phoned-in orders. We have their email addresses in their records. However, since they don't "have access", they only have the option of creating a new account, but then it creates duplicates with no link to the history of the other account without then manually finding them and merging them. Is there an easy way for the system to trigger a change to the "Have Access" checkbox for an account that is triggered from clicking on the "Forgot Password" link or some such thing?