Has anyone had success in negotiating compensation...
# generala
Aaron
11/30/2018, 9:15 PMHas anyone had success in negotiating compensation with Netsuite for being completely offline for 8 hours on July 24, 2018. Note: this only affected the NA1 accounts.
c
C_Billings
11/30/2018, 9:34 PMGood luck with that. Downtime guarantee is calculated quarterly
j
Jenny
11/30/2018, 10:24 PMI emailed billing on 9/21 about this (following the instructions in our SLA). Billing didn't answer, I emailed again, then they sent me to someone else. That person didn't answer, I emailed again. They finally added our account manager and again, I had to email a couple times to get a response. He says they calculated our uptime to be 99.62%. I questioned him again on this and I'm getting vague answers again.
Jenny
11/30/2018, 10:24 PMSo yeah, not expecting to get anything but it's been interesting trying.
Jenny
11/30/2018, 10:26 PMHe also keep s just says "Oracle shall calculate any service level downtime using Oracle’s system logs and other records." So I asked for the number of minutes down on that particular day and he hasn't been able to provide more info.