I have a support portal with one case form. This c...
# general
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I have a support portal with one case form. This case form can be accessed both before and after a user logs in. When a ticket is submitted, it has a workflow set up that fills an email template and sends it to the user. The difference is that one template is a System Email Template and the other is a regular email template stored in Documents -> Templates -> Email Templates. Both contain a link that sends the user to a form to update their case, but the System Email Template sends them to externalcaseresponsepage.nl, while the other template sends them to caseform.nl. Is there a way to get both of these links to redirect the user to externalcaseresponsepage.nl instead of caseform.nl?