I have a workflow sending an email to a third party software when a Case is created. Overall, the email is generated and sent/queued fine. However, the email ends up populating the Case Messages.

So what happens is if the message created has a reference of any transaction then NetSuite would automatically link that message to whatever the record is. So we should remove the reference of the case in the message, so that it wouldn't link to the case.

Ok, so I can just put in a generic Subject/Message and include the link to the record...

Yup.. you could do that.

There is no other way though. Really, we are posting the Case info to the new queue and would want a reference.

That's actually a NetSuite's standard functionality of linking the child record with the parent record. I am not sure if there something we can do via workflow other than de-referencing the case reference with the message

Ok, thanks for the reply! That's very helpful information!

Sure. np