@conkiejoe@screnshaw Have you found a solution for "email@example.com" displaying in the "From" field? We were going to ask NS Support for help. I am not the NS Admin at my company so someone else is doing that and I have not heard back yet.
03/19/2018, 3:44 PM
I’m trying to figure this out as well.
03/20/2018, 2:52 PM
@Eleni Palmos Just to make sure, are you referring to sending an email?
03/20/2018, 4:44 PM
Hello @screnshaw Yes! The change in 2018.1 changed the "From" field when we send invoices from NetSuite. We had set up a workflow (@mary.maria did!) that automatically bcc'd the relevant opportunity in our CRM, Salesforce with the invoice. In this way, account managers could look up and see what was sent. All of a sudden, I started to receive bounce-backs.
I did see some discussion here about DMARC but had not put 2 & 2 together. In 2018.1, NetSuite made a change that would necessitate us to go to Email Preferences under Administrator and make some adjustments. I tried to do so on my own, in Sandbox, but realized that I need to ask our HelpDesk for the domain information. https://system.na1.netsuite.com/app/help/helpcenter.nl?fid=section_N999544.html&whence= in the Help Center has instructions. The change itself is listed in page 18 of the Release Notes, all 104 pages worth.