yes… we paid for it. sorry, I guess I can’t help

we are contemplating getting it. Do you like it? Is it worth it? I’ve asked our Account Manager to get me some references.

Yeah. I like it alot. very flexible. you can build out approvals on a custom recordset if the standard options aren’t good enough. The approve via email works great and actually helps us eliminate licenses needed as you don’t need one to approve via email.

We have departmental heads, has the routing worked well in complex situations?

yeah. we were able to make it work. for that you would probably need departments on the header of the transaction and then build out the approvers on the department record… again, you can always do a custom record as well

That’s really awesome. I’ll talk to our NetSuite Admin, and confirm with him if he has additional questions. I appreciate it your willingness to help!