@alien4u I do not want to cloud the issue that started this conversation. IMO, a good solutions partner can provide much better service to a customer than NetSuite direct. Usually better pricing as well as a solutions partner has multiple customers and can get a better volume discount. @girieshg that is important no matter who closes the deal. @shea I completely agree with you. I had the same experience with a solutions partner which caused a huge issue in implementation of the solution.