@shea another issue is that both NetSuite and partners alike are limited by what the customer wants. There are customers who want to customize everything and don't realize what it can do to the system. We were told it can do whatever we wanted it to do without understanding those limitations. I am working on a system now where NetSuite custom built functionality that was standard functionality of modules. I am not sure why that happened but it is a nightmare trying to figure out how to work in the system as everything that is out there for help does not apply as everything is custom.