That is true, might do other ones in the future. Also I changed the url, now it's http://www.nssupportbot.com/.

Thank you Jonny for sharing! This is a great start. Does it also work for communications tab of a record (e.g., Opportunity) or is it for NS Support management only?

@philipp Currently it's just case management. I have had a couple requests for other areas of integration like projects or sales/crm. I don't think that would be too difficult considering the framework is all setup. First I just wanted to test the scalability of the case bot before making others. I'd be interested in knowing what features would be useful for a sales/crm integration if you have ideas.

@jonny Most of our sales reps communicate to their client via Slack and when customers request for a quote/estimate, we want the communication to be saved automatically in the Opportunity record via Communications tab. I hope we can see this integration in the future. Please feel free to chat if you have questions.

@philipp Interesting, so you are inviting clients into your slack team and communicating with them in a channel or something? It is definitely possible to save communications to opportunity/quote/customer records in NetSuite, figuring out which messages to pull from Slack would be the trickier part. Would you also have a need to make updates to Opportunities/Quotes/Customer records from Slack (i.e. change status or contact info)?

Hi @jonny sorry I haven't replied back to you. Yes, we have our own slack team when communicating with clients and we want them to save directly either in the customer record > communications tab or from the associated opportunity record