03/29/2017, 3:54 PM
i've noticed our custom invoice form's layout messes up when we select a customer based on US subsidiary. i can't quite figure out why this might be...any pointers for troubleshooting?


03/30/2017, 1:02 AM
Some forms will change slightly based on what country you have selected on the subsidiary record of the customer used on the invoice. For instance, the US version doesn't have any support for VAT codes by default, but if I select a UK or EU customer, the form will update to include fields for VAT and related. I'm guessing the reverse is happening for you? I'm not sure what you mean by "messing up." If the system is getting stuck or something, I'm guessing it's happening when it's trying to switch to the country-specific form.


03/30/2017, 8:38 AM
hey thanks for the input. what i meant was that my fields go all over the place.
you maybe right as we some tax fields do not appear when a using a customer with a US subsidiary - but the line items layout is OK, just the form, where some fields stretch below the summary section. can't seem to paste an image here!
we only have 2 forms based on two slightly different business models. maybe i should consider creating a US specific that what you have?