<!here|@here> Hello everyone, for anyone using cases in NetSuite and Slack I'm working on an integration for the two and I'm wondering if anyone would like to help me beta test it. It posts new cases and case replies to your slack account and allows you to interact with them (i.e. assign, send messages, close, list open cases, etc..). You can see more from my site. DM me if interested. http://nssupportbot.com/.

This looks pretty awesome. The only issue I see is that it requires a dedicated license. Are there any plans to not require that so that updates come directly from the user performing the action?

@rgoodrow Sorry just saw this question. It doesn't actually require a dedicated license, only one person who has administrative rights is required. When Slack communicates to NS and vise versa it will be in the name of that user (i.e. admin John sets up Slack so all Slack updates to cases will say John in the system notes). I have allowed for more than one user to be configured as well so actions happen as different people (i.e. John and Sally work support, you set up both user tokens on the setup page, then it will say John or Sally in the system notes when they do things in Slack). Hope that helps.

ah ha, that's good. So actions taken from a user in Slack are echoed by that same user via the token supplied

Exactly, which is important if you're sending a message from Slack and you want the email author from NetSuite to actually be you.