Has anyone connected their Box account with NetSui...
# generall
Luis
07/25/2022, 1:49 PMHas anyone connected their Box account with NetSuite? I've followed the steps below but when I go to the record in NS, it's stuck. It doesn't connect to Box.com.
https://support.box.com/hc/en-us/articles/360044195553-Setting-up-and-Enabling-the-Box-for-Oracle-NetSuite-Integration
d
Damree Ilyaad
07/25/2022, 2:50 PMI did connect a box account to Netsuite. However the box account must be premium/business type. For this demo, I had to contact Box to have a trial account that would enabled me do the connection. Unfortunately, I dont have any materials to help you with.
j
jen
07/25/2022, 5:17 PMWe have been using it for many years
jen
07/25/2022, 5:18 PMWhen you say it “doesn’t connect” what do you mean exactly? Do you see a Box Content tab? That should render an iframe where you see the Box folder (or login, or “create folder” option if no folder yet). What do you see under that tab?
jen
07/25/2022, 5:19 PMThe first time each user tries to access this iframe they will see something that looks like this:
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Luis
07/25/2022, 5:28 PM@jen that's exactly what we see. If we click continue, it just loads forever.
Luis
07/25/2022, 5:28 PM@Damree Ilyaad, thanks. How do you reach out to their support? It seems like they don't have a phone call support. Do you just post on their website?
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jen
07/25/2022, 5:33 PMthat sounds like maybe a firewall issue….
jen
07/25/2022, 5:33 PMcheck browser console for any JS errors
jen
07/25/2022, 5:33 PMif you login to Box.com there is a support link
jen
07/25/2022, 5:34 PMl
Luis
07/26/2022, 1:18 AMOhhh, I'll check that.
We've already filed two tickets through that link but hasn't received a response yet. Do you happen to know if they're responsive enough?
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jen
07/26/2022, 7:17 PMthey usually get back to me within 24 hours.
jen
07/26/2022, 7:17 PMAre you a paid account?
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