01/23/2017, 7:16 PM
Hi, I am trying to display gift certificate code used and the gift certificate amount applied in an order on a Return Authorization record -> You can see the gift certificate code and the gift certificate amount on the Sales Order as well as the Cash Sale record. My approach is to use formula in a custom field or update the custom field via a workflow. If I try to create a custom transaction body field then I don't see any way to pull these two information - I have tried Created From and Sales Order Source List under Sourcing & Filtering -> Also tried using the internal id of the gift certificate code: {giftcertcode} & {giftcertapplied} under the default formula but it gives me error on the RMA record for the new field like "ERROR: Field 'giftcertcode' Not Found"